We would appreciate if you can primarily check the Frequently Asked Questions to see if you question/issue is addressed there.

Should you not find an answer there, please post an email to 'ServiceDesk@cgiar.org' so we can come back to you with some answers. This is a new service pending on limited staff so please bear with us if we don't come back to you as quickly as desired.
On the positive side, since OCS is not rolled out yet, your query is probably not a matter of life and death ;) But we will do our best to come back to you shortly...

If neither of the above brings any result after a few days, you may contact Isaac Kihara but we don't encourage you to do that since he is extremely busy on all aspects of OCS work and we would appreciate if you respected his agenda too :)